▪ Software Troubleshooting

This section contains useful information for users who cannot install, activate or run the STITCH ERA UNIVERSAL software successfully. If you have experienced any of the above problems, you should use this section and try to find a faster solution by yourself.

▪ Public Yahoo Message Board

Connect to other users of Stitch Era Universal. This group is for users of STITCH ERA UNIVERSAL embroidery software developed by Sierra Technology Group. The mission of this group is to provide users with software tricks and tips, and to help facilitate peer to peer sharing of ideas and techniques when using Stitch Era Universal.

▪ Support from the Development Team (ITS)

For those users who prefer to receive support from the software developer qualified staff, this option is available now. Sierra Technology Group offers a direct service support called ITS (INCIDENTS TECHNICAL SUPPORT). Through this service, you may receive a solution to technical problems directly from the software manufacturer for a very competitive price.

▪ Report a Software Error (w/o any answer)

If you have experienced any problem while using the software, or you believe that part of it is not working properly, or any displayed information is wrong; please write us! We would like to improve our products and services. The same idea applies to websites and related services.